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Terms & Conditions

Happy Tours is a tour operator and travel wholesaler with over 20 years of experience in car rentals. We specialize in leisure and business clients traveling to the United States and Canada, and due to our volume sales with major nationwide car rental companies we are able to offer deeply discounted and promotional rentals.


Additional costs for renting a car.

There are no mandatory charges in addition to the amount shown on your confirmation voucher, however, upon vehicle pickup, the rental agent may offer additional services and insurance coverages, as well as vehicle category upgrades. Such services are optional and shall be refused by the customer if not interested. The non acceptance of such optional services does not impede the customer from renting the vehicle. Carefully read the rental contract before signing to make sure that only requested services have been included, because once any optional services have been accepted the total rental charges will be altered and no amounts will be refunded.


Rental/Rate Requirements and Qualifications

In order to rent a car in the United States, Europe and Canada, and qualify for these promotional rates, the renter must be at least 21 years of age, have a valid driver’s license from the country of residence (non-U.S.), and a major credit card in his/her name.


Age Requirement

The minimum age for renting a car in the United States and Canada is 21. However, drivers between the ages of 21 and 24 will be charged an underage fee of U$ 35.00 p/day in addition to the regular rental charges. Drivers between the ages of 21-24 will not be permitted to rent the following car classes: luxury cars, mini vans, 12-passenger vans, sport vehicles, full-size SUVs or premium SUVs.


Payment

All car rental reservations confirmed by Happy Tours are to be paid directly to the rental car company at the time the vehicle is collected (picked up). Payment is accepted via major credit cards (Visa, Master & Amex) in the renters name. Renters may present a credit card as a form of payment at the time the vehicle is collected and may choose to pay by cash at the end of the rental, when vehicle is returned. Only airport locations accept cash payment at the end of the rental.The car rental company is solely responsible for approving the presented credit card.


Daily / Weekly

Daily rates will apply to all rentals lasting 4 days or less. For rentals 4 to 7 days long the weekly rates will apply. Rental begins at the time and day the car is collected and one day is calculated as 24hrs after the car was collected.


Coverage - CDW / LDW

The CDW insurance option, some times referred to as LDW, offers the renter a coverage (with no insurance deductible/excess for rentals in the USA), which contractually waives the renter's liability for any loss or damage to the rental vehicle, as long as no conditions set forth in the contract have been infringed.


Coverage - SLI / SLP / LIS / EP / ALI

The Extended Liability Protection SLI, some times also referred to as SLP, LIS, EP or ALI provides the renter and authorized drivers up to an aggregate single limit of U$ 1 Million dollars (no deductible/excess) for claims that may be made by others against the renter and authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of the rental vehicle.


Supplemental Insurance

At the time of collecting (pick up) the rental vehicle the renter will have the opportunity to include additional (optional) insurance protection, if not already included in you rental plan. The most common supplemental insurances are: CPP - Carefree Personal Protection; PAE - Personal and Accident and Effect Coverage; RSP - Roadside Assistance Plus.


24hr Vehicle Assistance

All rentals in the United States and Canada already include the basic 24hr vehicle assistance service, at no additional cost, in case of vehicle malfunctions or accident.


24hrs Roadside Assistance

The optional service RSP is available in the US and Canada for an additional cost and will extend the basic vehicle assistance coverage to include assistance in cases of problems that are not related to mechanical failure, such as: Key replacement (including remote access keys), towing services when necessary, spare tire installation, jump start with a battery boost to start vehicle, locksmith service to open vehicle when keys are accidentally locked inside the vehicle and fuel delivery of up to 3 gallons. This optional service may be purchased at the rental counter at the time the vehicle is being picked-up.


Fuel

Common practice amongs car rental companies in the U.S. is to deliver the rental vehicle with a full tank of fuel to the renter. Upon delivery of the rental vehicle the client will have the option to either prepay for the first tank of fuel, and not have to worry about refueling before return, or to fill up the tank before returning the vehicle and not be charged by the rental company for any fuel. If the renter declines the fuel prepayment option and does not refuel before returning the vehicle, the rental car company will charge the renter for the cost of the missing fuel plus a refueling service charge.


Electronic Tollways in Florida

All ALAMO, AVIS, BUDGET, HERTZ, NATIONAL, THRIFTY and DOLLAR vehicles in the State of Florida are already equipped with the TollPass Service (SunPass / EZ Pass) . This toll service allows drivers to utilize the express lanes without having to stop at the toll booths. The cost of the toll charges and administrative fees associated with this service are not included in the published rates and will be charged to your credit card separately, if the service is utilized. ALAMO and NATIONAL TollPass Convenience Charge is a $3.95 charge for each day you use a toll express lane on roadways covered by our TollPass provider, up to a maximum of $19.75 per rental, plus the cost of all unpaid tolls. HERTZ TollPass Convenience Charge is a $4.95 charge for each day you use a toll express lane on roadways covered by our TollPass provider, up to a maximum of $24.75 per rental, plus the cost of all unpaid tolls. AVIS and BUDGET TollPass Convenience Charge is a $3.95 for each day of the rental, including any days on which e-Toll is not used, up to a maximum of $19.75 per rental month, plus incurred tolls at the cash rate. THRIFTY & DOLLAR the TollPass Convenience Charge is a $15.00 charge for each time you use a toll express lane on roadways covered by our TollPass provider, up to a maximum of $105.00 per rental, plus the cost of all unpaid tolls.


Modify an Existing Reservation

In order to modify an existing reservation you will need to make a new reservation, subject to current availability and pricing. Since double bookings (reservations with overlapping dates) are not permitted, you will need to cancel your old reservation once your new reservation is confirmed, otherwise, we reserve the right to cancel one of the reservations. To cancel your old reservation select the "Cancel a Reservation" option from the "My Reservations" tab located on the menu bar at the top of our home page.


Additional Driver

An additional driver is a person authorized to drive the rental vehicle, other than the primary driver (renter). All additional drivers must meet the rental qualifications with respect to age and licensing. Most rental car companies charge an additional driver fee of U$13.50 p/day p/additional driver (at most locations), except when already included in the rental plan. The names of all additional drivers must be added to the contract at the time the vehicle is being picked up (retrieved) or at any time during the rental period at a car rental office. The primary driver and additional driver must both be present.


Authorized Driving Areas (USA & Canada)

Vehicles rented in the US and/or Canada may cross the border and be driven anywhere within both countries, however, the vehicle must be returned to the country of origin. Vehicles rented in the US and/or Canada may not be driven across the border into Mexico.


Authorized Driving Areas (Europa)

Hertz vehicles may only be driven into the following countries: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Portugal*, San Marino, Spain, Sweden, Switzerland and United Kingdom. Exceptions: All Mercedes and BMW models, convertibles, SUVs, trucks and cargo vans, as well as all Hertz Prestige Collection and Fun Collection vehicles cannot circulate outside the country of origin (Country of pickup). Hertz vehicles cannot be taken from the Mainland to the Islands, or out from Islands, or from one Island to another one, or from the Islands to the Mainland. Hertz vehicles cannot be driven into and/or dropped off in any African, American, Asian, or Middle Eastern country, nor in Albania, Armenia, Australia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria,  Croatia, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Kosovo, Kyrgyzstan, Latvia, Lithuania, Macedonia, Moldova, Montenegro, New Zealand, Poland, Romania, Russia, Serbia, Slovakia, Slovenia, Tajikistan, Turkey, Turkmenistan, Ukraine and Uzbekistan. All Vehicle rentals available through this Website are subject to standard rental contracts of the Car Rental Supplier, and to the corresponding laws of the country and/or state in which the rental takes place. Individual restrictions may also apply to your car rental.


One Way Rental - USA, Canada and Europe

A one way rental charge may be applied when a vehicle is rented in one location and returned in another, which may vary depending on the distance and cities involved. However, charges for one way rentals, when applicable, are already included in the total amount presented on your reservation quote.


Child Seat

All car rental companies affiliated with Happy Tours offer child seat rentals as an optional service at an average price of $13.00 p/day up to a maximum of $90.00 p/rental (plus applicable taxes). By law the use of child seats is only mandatory for children 5 years of age or younger. Child seats may be requested at the time the reservation request is being submitted or directly at the counter upon collecting vehicle (vehicle pick-up).


Overstay

Once the rental vehicle has been collected (checked out), most rental car companies will charge an overstay fee of approximately $10.00 p/day for vehicles kept beyond the original return date printed on the rental contract, regardless of the customer having notified the rental car company by phone or in person that the car will be kept for longer. The overstay fee is in addition to the regular rental rates.


Double Bookings

Double bookings are not allowed by Happy Tours, even if booked with different rental car companies. If you already have an existing booking, which dates overlap with the dates of a new request, one of the duplicate reservations may end up being automatically cancelled by our reservation system.


1. General Terms & Conditions

Happy Tours acts exclusively as a booking agent and does not control, manipulate, nor does operate any rental or transportation vehicles. Therefore; Happy Tours does not assume any responsibility by losses or mischief by accidents, delays, overbooking, and irregularities by any reason or attitudes of persons hired by our suppliers. Happy Tours does not assume any responsibility for additional charges as a result of optional services hired directly between the customer and the local office at the time of contract signing. All rates published on our site are for information purposes only and may be changed without advance notice. Rates are only guaranteed once the reservation has been requested and confirmed by Happy Tours.


2. General Terms & Conditions

We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Site at any time, without notice or liability to you or any third party. We also reserve the right, in our sole discretion, to impose limits on certain features and services.


3. General Terms & Conditions

All Vehicle rentals available through this Website are subject to standard rental contracts of the Car Rental Supplier, and to the corresponding laws of the country and/or state in which the rental takes place. Individual restrictions may also apply to your car rental.


4. General Terms & Conditions

While we use our best efforts to maintain the accuracy and reliability of the Site, we do not warrant or represent that it will always function or be error-free. We assume no responsibility or liability for errors or omissions on the Site or for problems with its operation. Your access and use of the Site are at your own risk.


5. General Terms & Conditions

All reservations and transactions made through the Site are subject to Happy Tour’s acceptance, which is in our sole discretion. Without limitation, this means that Happy Tours may refuse to accept or may cancel any reservation or transaction, whether or not the reservation or transaction has been confirmed, for any or no reason, in our sole discretion, and without liability to you or any third party.